Warranty:


All our products come with 12 months warranty.
Your invoice or sales receipt serves as proof.
Keep this well until the warranty period has expired.

Note: If the product upon receipt if faulty or damaged then you should report this within 3 days to us.

An article will only be replaced or refunded if it is a valid complaint within the warranty period.
The complaint is valid if it is not caused by:

  •     damage by intent or negligence;
  •     improper use or lack of maintenance;
  •     wear;
  •     damage from failure to observe the instructions;


Complaints:


If you have a complaint about an article purchased from us please let us know through info@royalwoods.nl
Please state which product it is, when you bought it and what the complaint is.

If it is a damaged product we like to receive a picture of the damage (s).
We will then assess the damage and offer you a suitable solution.